S#.Designer connections issues?
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02.11.2019


Dear Sir/Madam,
I just tried to download asset data from FXCM using S@.Designer connection with demo FXCM account. The connection seem connect successfully by the testing, but cannot get data from the exchange.
The attachment show that there was some subscription configuration missed?
Thanks,



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Support

Фотография
Дата: 04.11.2019
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Hi

Can you please clarify what the version do you use? 4.4.16 or 4.4.17 from Night Builds?
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Support

Фотография
Дата: 04.11.2019
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And please provide information. Are you try download market data via Designer? Or try to run a strategy on live trading?
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Giang

Фотография
Дата: 04.11.2019
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Yes, I tried to download market data via Designer 4.4.16
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Support

Фотография
Дата: 04.11.2019
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First of all, please try 4.4.17 version. Also Hydra for market data downloading provide much extended possibilities. You can turn on server mode in Hydra and connect from any Designer and Terminal.
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Giang

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Дата: 05.11.2019
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It's OK now with 4.4.17. Thanks for your support.
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